Returns

If you are not completely satisfied with your purchase, you can return it within 30 days of the order date for a full refund or store credit.   Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.  If your return included a Buy One Get One Free promotion, in order to receive a refund, both products need to be returned.   Returns without the free item returned will be charged the full retail value the item and no refund will be issued.

 

How to Make a Return

Click Here To Create a Return

 

Received a Damaged Item?

Received a damaged item?   Please reach out to our customer support team at support@victare.com and they will help resolve the issue.   See more warranty information on our FAQ page.